Check your spam as the confirmation may have been placed there, depending on your email settings. If you have not received an email after several minutes, please contact our Customer Service department by telephone or by email under the ‘Contact us’ section.

Contact our Customer Service department as soon as possible by telephone or by email under the ‘Contact us’ section.

You can contact our Customer Service department by telephone or by email under the ‘Contact us’ section.

Enter your order number under the “Track Delivery” link located at the website footer.

All orders are delivered in our signature chocolate-coloured present box.

You can include an accompanying card with a gift order. You can enter a message to be printed on the card or request a blank card which can personalise yourself.

You can select the option before checkout to “Hide Price on Invoice” to exclude the price from your gift order invoice.

We accept the following credit cards and debit cards: Visa, Mastercard, American Express, Diner Club and Discover. Please enter your card details on our payment site. We use a state-of-the-art server security software with SSL encryption which provides safe transmission of your card details. Your order will be deposition on your card as a payment reservation until your order has been processed (amount will be booked) or cancelled (payment reservation will be cancelled).

When you place a pre-order, we will contact your financial institution to confirm that the payment method you have used is valid. We do this by pre-authorising your payment method. Please ensure that your payment method will be valid up until the release date. We will send you an email informing you of your order shipping date and to remind you that we will charge your payment method prior to shipping the item to you. You will be charged the total price of your pre-order to the payment method that you provided within 2 to 4 days of your order shipping date.

You can return any purchase within 14 days of receipt by emailing us under the ‘Contact us’ section to process your return. Upon receipt of your email, we will send you a returns label. Return shipments must be made with the returns label using the same service as the original delivery (UPS). To receive a full refund, you must include all product components in the original packaging and return them to us within 14 days of receipt of your return label. All products purchased in a bundle must be returned together for a refund. Intentional cosmetic decoration or modification that impacts a product’s resale or usability will void the terms of the product’s warranty and this return policy. Unfortunately, we are generally unable to exchange items. Please contact our Customer Service department by telephone or by email under the ‘Contact us’ section to exchange a gift.

Refunds are issued to the credit card or online payment system that was used to pay for the original order. We aim to process your return within 28 days of receipt of the returned item. If you would like any further information, please contact Customer Services.

A pre-order allows you to place a reservation for a product prior to its scheduled release date. Products in pre-order status are marked with a “pre-order” ribbon. Pre-orders may be placed up to 10 weeks prior to the release date and are delivered no later than the release date. After placing your pre-order, you will receive an email confirmation containing an order reference number.

When you place a pre-order, we will contact your financial institution to confirm that the payment method you have used is valid. We do this by pre-authorising your payment method. Please ensure that your payment method will be valid up until the release date. We will charge you via your payment method once your pre-order is ready for shipment (usually 5 to 7 days prior to the shipment date).

Pre-orders are delivered no later than the release date. You may not receive the item prior to the release date if the order is placed less than 7 days before the release date. Pre-order release dates listed on our site are based on information we receive from our manufacturers and can be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is cancelled altogether, we will notify you via the email address on file.

You may cancel your reservation prior to the item entering the shipping process, which is usually 3 to 5 days before the order shipping date. To cancel a reservation, go to your pre-order reservation details. Click on the “cancel order” button. If there is no cancel order button, it means your pre-ordered item has entered the shipping process and the reservation can no longer be cancelled. (See information on Returns).

Our products are currently only available via our website.

Please read the Use and Care section of the product page for tips and instructions on how to use and maintain your device. If your device is blocked or not working as a result of your use of oils, creams or hard water in the tank, contact us by telephone or by email under the ‘Contact us’ section for some recommendations on how to try to unclog it.

If your device is used in the way it is intended and breaks down during the warranty period, it is our responsibility to replace or repair it. Please contact our Customer Service department by telephone or by email under the ‘Contact us’ section to arrange for collection of the device for repair, free of charge. To claim your warranty, you must have the original proof of purchase and the serial number of your device must be complete and undamaged.

The MiMi AX has a standard manufacturer’s warranty (for defects in materials and workmanship) valid for 12 months from the date of purchase (or the date of delivery if it is later).

Your warranty is specific to the region or country where the product was first sold and your claim can only be processed at the country of sale. The following circumstances are not covered by warranty:  Normal wear and tear, including parts wear out over time.  Accidental damage.  Use of a MiMi AX which is not in accordance with the User Guide.  Removal of blockages as a result of hard water usage.  Failures resulting from the use of oils, conditioners and other emollients.  Repairs or alterations carried out by unauthorised third parties.

Please contact our Customer Service department by email under the ‘Contact us’ section or ping us on Insta.